Privacy Policy

1. Information We Collect

Personal Information

When you register for our services or contact us, we collect information that identifies you personally. This includes your name, email address, phone number, and business details. We also collect payment information when you subscribe to our premium services, though credit card details are processed securely through our payment processors and not stored on our servers.

Usage Data

Our platform automatically collects information about how you interact with our services. This includes pages visited, features used, time spent on different sections, and your preferences for financial analysis tools. We track which reports you generate, what data sources you access, and how frequently you use different features to improve our service delivery.

Technical Information

We collect technical data from your device and browser, including IP address, browser type, operating system, and device identifiers. This information helps us ensure our platform works properly across different devices and helps us identify potential security issues.

2. How We Use Your Information

Your information serves several essential purposes in delivering our financial analysis services. We use personal details to create and maintain your account, process payments, and provide customer support. When you reach out with questions about financial reports or need technical assistance, we reference your account information to provide personalized help.

• Delivering personalized financial analysis reports and recommendations
• Processing subscription payments and managing billing inquiries
• Sending important service updates and security notifications
• Improving our platform based on user behavior and feedback
• Ensuring platform security and preventing unauthorized access
• Complying with legal obligations and regulatory requirements

3. Information Sharing and Disclosure

Service Providers

We work with trusted third-party service providers who help us operate our platform effectively. Payment processors handle subscription billing, cloud storage providers secure your data, and analytics services help us understand platform performance. These partners are bound by strict confidentiality agreements and can only use your information for specified purposes.

Legal Requirements

In certain circumstances, we may disclose your information to comply with legal obligations. This includes responding to valid court orders, government requests, or regulatory inquiries. We carefully review all such requests and disclose only the minimum information required by law.

Business Transfers

If Pathwave Masters undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you via email and platform notices before any such transfer occurs, giving you the opportunity to delete your account if you prefer.

4. Data Security and Protection

Protecting your information is fundamental to everything we do. We employ multiple layers of security to safeguard your data, starting with encryption both in transit and at rest. All data transmissions between your device and our servers use industry-standard TLS encryption, while stored data is protected using advanced encryption algorithms.

Our servers are hosted in secure data centers with 24/7 monitoring, biometric access controls, and redundant security systems. We regularly conduct security audits and penetration testing to identify and address potential vulnerabilities before they can be exploited.

5. Your Rights and Choices

You have significant control over your personal information and how we use it. These rights empower you to make informed decisions about your data and ensure it's handled according to your preferences.

Access and Portability

You can request a complete copy of all personal information we hold about you. This includes account details, usage history, and any communications you've had with our support team. We'll provide this information in a structured, commonly used format within 30 days of your request.

Correction and Updates

If any of your personal information becomes outdated or incorrect, you can update it directly through your account settings or by contacting our support team. We encourage you to keep your information current to ensure you receive the best possible service.

Deletion Rights

You have the right to request deletion of your personal information, subject to certain limitations. We'll honor deletion requests unless we're required to retain specific information for legal or regulatory purposes. When you delete your account, we remove your personal data within 90 days, though some anonymized usage statistics may be retained for service improvement purposes.

Communication Preferences

You can control what types of communications you receive from us. While we'll always send essential service notifications and security alerts, you can opt out of marketing emails and newsletters through your account settings or by using the unsubscribe links in our emails.

6. Data Retention and Deletion

We retain your information only as long as necessary to provide our services and meet our legal obligations. Different types of information have different retention periods based on their purpose and regulatory requirements.

Account information and user preferences are kept for the duration of your subscription plus three years afterward. Financial analysis reports and generated data are retained for seven years to comply with Australian financial record-keeping requirements. Technical logs and security monitoring data are typically deleted after two years unless needed for ongoing security investigations.

When retention periods expire or you request deletion, we use secure deletion processes to ensure information cannot be recovered. This includes overwriting stored data multiple times and destroying any physical media that contained your information.

7. International Data Transfers

While Pathwave Masters operates primarily in Australia, some of our service providers may process your information in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your privacy according to Australian Privacy Principles.

We use standard contractual clauses approved by relevant authorities and only work with service providers who demonstrate adequate data protection measures. You can request details about specific international transfers by contacting our privacy team.

8. Cookies and Similar Technologies

Our platform uses cookies and similar tracking technologies to enhance your experience and analyze platform performance. Essential cookies are necessary for basic functionality like maintaining your login session and remembering your preferences. These cookies cannot be disabled without affecting platform operation.

We also use analytics cookies to understand how users interact with our platform. This helps us identify popular features, troubleshoot problems, and make improvements. You can control these cookies through your browser settings, though disabling them may limit some functionality.

We don't use advertising cookies or share cookie data with advertising networks. All cookies we use are either essential for service delivery or directly support platform improvement efforts that benefit our users.

9. Children's Privacy

Pathwave Masters is designed for business professionals and is not intended for use by individuals under 18 years of age. We don't knowingly collect personal information from children. If we discover that we've inadvertently collected information from someone under 18, we'll delete that information immediately.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can address the situation appropriately.

10. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email and through prominent notices on our platform at least 30 days before the changes take effect.

Minor changes, such as clarifications or contact information updates, may be made without advance notice. We encourage you to review this policy regularly to stay informed about how we protect your information.

Your continued use of our services after policy changes take effect constitutes acceptance of the updated terms. If you disagree with any changes, you can delete your account before the changes become effective.